Shipping policy

**Shipping Policy**

Thank you for visiting Smart Essence Tech. We work with reliable global suppliers and shipping partners to deliver your products in a timely manner.

**Processing Time**

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

**Estimated Shipping Times**

- **USA:** 7–15 business days
- **Canada:** 10–20 business days
- **Europe:** 10–25 business days
- **Rest of World:** 15–30 business days

Please note these are estimates and not guarantees. Delays may occur due to customs, logistics disruptions, or peak periods.

**Order Tracking**

Once your order is shipped, you will receive a confirmation email with tracking details (when available). Tracking may take up to 72 hours to update.

**Shipping Charges**

Shipping fees are calculated at checkout and may vary based on your location and the size/weight of the items. Occasionally, we offer free shipping promotions.

**Lost or Delayed Orders**

If your order has not arrived within 40 days of shipping, please contact us. We will open an investigation and offer a resolution (replacement or refund).

**Customs & Import Duties**

International customers are responsible for any customs duties or taxes applicable in their country. We are not responsible for delays or charges due to customs processing.

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If you have any questions about your order, feel free to reach out to our support team at smartessencegroup@gmail.com.